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Contact Number: 07931283600

E-mail: info@dreamerssoftplay.co.uk

The type of personal information we collect

We currently collect and process the following information:

· First name, last name, email address, phone number, billing address, delivery address, residential address and transaction data including details of payments from you.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· Product enquiry, booking our services, competitions or promotion.   

We use cookies to analyse website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

We use the information that you have given us in order to provide our service, to quickly process your transaction.

We may share this information with other third parties if required for legal reason. For example in the event of an insurance claims, a tax audit or to prevent fraud.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@dreamerssoftplay.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 How we store your personal information

Your information is securely stored 

We keep your information for three years after your booking is complete for tax and insurance purposes.  We will then dispose your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@dreamerssoftplay.couk.

You can also complain to the ICO if you are unhappy with how we have used your data.