Frequently Asked Questions

You book with us by either email or phone.

Of course, please contact us and we can create a package perfect for your event.

Our soft play is for under 5's.

Delivery is free within 10 miles of Chelmsford station, for areas outside of this a small delivery/collection charge will apply.

Please allow 45 minuets before the start of your event to allow us to set up, we will also need 45 minuets for collection.

Our packages include hire for 4 hours, for any additional hours there will be a charge. 

Please note this excludes set up/collection time.

During the winter the soft play is indoor only, in the summer the soft play can be used outside but will need to be covered with a gazebo or taken inside if it rains. 

Yes, a £50 deposit will be required to secure your date. We also require a damage deposit that will be returned to you at the end of your event providing there is no damage or cleaning charges. 

The final balance is due 7 days before your event. 

If for any reason you need to cancel your booking with us we will be happy to refund your initial deposit subject to a minimum of 7 days notice, for any cancellations less than 7 days the deposit is non-refundable however we are happy to transfer this to another date. 

Yes, we have public liability insurance. Please get in contact with us if you require a copy.  

The hirer will be responsible for the equipment once delivered until collection, children must be supervised at all times by an appropriate adult.